Terms of service.

Effective date: June 1, 2026

Scope

These terms cover your use of donnormanassociates.com (the "website"). They do not cover the terms of any service engagement with Don Norman Associates ("DNA," "we," "our," "us") — those terms are agreed separately in writing when we take on work for you. Orders placed on getmymcletter.com are governed by that site's own terms.

Permitted use

You may browse this website, contact us through our forms or by phone, and place orders via our linked ordering site. Personal and business research use is welcome.

Prohibited use

• No automated scraping, crawling, or harvesting of content, beyond what well-behaved search-engine indexing requires.
• No resale or commercial redistribution of website content.
• No attempts to interfere with, overload, or compromise the security of the website.
• No use that violates applicable law.

Intellectual property

Unless explicitly noted otherwise, the content on this website — text, images, layout, and code — is owned by DNA and protected by copyright. The Don Norman Associates name and logo are trademarks of DNA. Brief quotation with attribution for non-commercial purposes is fine; broader reuse requires our written permission.

No warranties on website content

We work to keep the information on this website accurate and current, but regulatory and procedural details change. The website is provided on an "as is" basis without warranties of any kind. If you are relying on something specific — a filing deadline, an FMCSA procedure, a documentation requirement — call us at 703-821-0000 and confirm. That's what we're here for.

Limitation of liability

To the maximum extent permitted by law, DNA is not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website, even if we have been advised of the possibility of such damages. Our total liability arising from your use of the website is limited to one hundred dollars (US$100). Engagements for actual services are governed by their own contractual terms.

Third-party links

This website may link to third-party sites we don't control. We're not responsible for the content or practices of those sites.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Any dispute arising from the website will be brought in the state or federal courts located in Virginia, and you consent to that jurisdiction.

Changes to these terms

We may update these terms from time to time. When we do, we'll update the effective date at the top of the page. Continued use of the website after a change means you accept the updated terms.

Contact

Questions about these terms? Email hello@donnormanassociates.com or call 703-821-0000.